Auto Warranty

For car owner:

In case of any failure, signs of failure or risk of failure covered hereby, the car owner or representative thereof shall take the following actions:

• Take the car to the authorized dealer’s service center or any of the company branches.
• Provide AAA policy to the authorized dealer.
• Let the agent have access to the warranty pamphlet (contract) and service logs.
• Ask the agent to diagnose the problem and provide an estimate for repair costs.
• In certain events, you may be asked to permit the service center to disassemble The car for identifying the reason of default and repair costs and you will be responsible for such costs in case the scheme does not cover the default. You shall reserve the right of examining the vehicle before commencement of repair.
• The covered repair costs shall be directly reimbursed to the agent of repair workshop.

Note:

• You shall note that there could be monies payable by you not stated in the repair order statement. Therefore, you should settle thereof directly with the agent.
• In case repairs were performed by any agent other than the authorized dealer, you may be required to pay the costs of repairs and recover the repair costs from AAA.

For repairer:

• Before any repairs, the prior consent of AAA should be obtained.
• You should ensure providing the following documents: - Policy copy - Ownership copy - Job card - Service invoices - Repair estimate Parts and Labor.
• AAA management shall provide the repair authorization number that should be shown on the repair bill or any future communications.
• You will be provided with an authorization form to ensure the repair order details.
• On receipt of permission, you can commence repairs.

Electronics Warranty

The worst has happened; your device has suffered a breakdown. Do not worry; we are here to help you.

• Call us on 1808040 or email us on [email protected] within 7 days and tell us about the malfunction that has occurred.

I - Customer

• Take your appliance to the approved service center of the seller.
• Declare that your appliance has AAA warranty for the extension of the warranty.
• Show the Electronics invoice.
Ask the agent to diagnose the problem and give a description and pricing for the repair work.

II - Service Center

• Before beginning the repair procedure, the consent of AAA should be obtained.
• Please make sure you provide the following data: (Policy No.- Appliance type and model - Serial No. - Nature of malfunction estimated repair value, - spare parts and labour charges).
• AAA administration will issue the repair authorization No. discussed, and this number shall be the stated in the repair invoice.
• After obtaining the authorization, the repair procedure will begin.
• After completing the repair, the following will be presented to the AAA Administration: - Repair Invoice - Authorization Paper

In the event where no branches of AAA are available in any country, the customer shall repair the device in a certified service centre and keep the receipt to claim for reimbursement upon his return to any branch of AAA which shall compensate such customer.